Skip to main content
Logo
Sign in
Sign in
  1. Checkout.com
  2. Support content
  3. Disputes

Disputes

  • How can I check if a dispute is resolved?
  • Do I need to submit dispute evidence for a refunded payment?
  • Scheme case files not available in the Dashboard
  • How to download Visa scheme case files from the Dashboard
  • What's the difference between fraudulent and disputed transactions?
  • What FX rate is applied to chargebacks?
  • Pre-dispute resolution
  • Visa pre-compliance
  • Mastercard pre-compliance
  • Will I be charged a dispute fee if I accept a Klarna dispute?
  • Will I be charged a dispute fee if I accept a dispute?
  • Challenge a dispute result
  • View historical dispute data
  • What are the most common reasons a dispute is raised?
  • What can I do to reduce the number of disputes raised against me?
  • What's the difference between acquiring and issuing disputes?
  • Why is the dispute amount higher than the original payment?
  • Managing lost disputes
  • Final dispute decision waiting period
  • Checkout.com dispute management
  • Account chargeback deduction and dispute resolution
  • Rolling reserve process
  • Checkout.com retrieval request
  • Submit evidence for a refunded payment
  • Upload an audio file in response to a dispute
  • Upload and submit evidence to challenge a dispute
  • Dispute challenge duration and expiry date
  • Checkout.com chargeback process
  • What is a dispute?
  • Generate a dispute in your sandbox account
  • Next ›
  • Last »
cko-logo
Contact support Documentation API reference Test account

© 2025 Checkout.com

Checkout.com or its affiliates provide services under a license or registration in various jurisdictions. Money transmission services in the U.S. provided by eMoola Inc. (NMLS # 1791692) or Global Transfers LLC (NMLS # 1750101). For details please visit our Regulatory page.

Terms & policies
Privacy policy
Regulatory
Disclaimer
Modern slavery statement
Supplier code of conduct
ABC policy
Accessibility statement

© 2023 Checkout.com

Checkout.com or its affiliates provide services under a license or registration in various jurisdictions. Money transmission services in the U.S. provided by eMoola Inc. (NMLS # 1791692) or Global Transfers LLC (NMLS # 1750101). For details please visit our Regulatory page.

#
/hc/theming_assets/01J21JFT7WDQBGFK3B6MKXASG8
FAQ
Questions about Lotus Themes products and services
custom
#
/hc/theming_assets/01J21JFTHS2XTTV0FMPH18SWN2
Guides
Instructions related to themes installation and usage
community
/hc/en-us/community/topics
/hc/theming_assets/01J21JFTTN799EZADZJ2AQYZNH
Community
Join discussions with other users
custom
#
/hc/theming_assets/01J21JFV3K7FJFD3A2PPWWHXJX
Hidden
Custom block text
notifications, connecting to vidmob, calls