If a customer raises a dispute against you through Klarna, you have 21 days to resolve this directly with the customer.
If you do not resolve the dispute within this time frame, Klarna opens an investigation. The investigation outcome determines whether you are charged a dispute fee:
- If the investigation rules in your favour, you win the dispute and you are not charged a dispute fee.
- If the investigation rules in the customer's favour, you lose the dispute and you are charged a dispute fee.