When a dispute is raised against a payment, a chargeback is initiated. The chargeback will immediately reverse the payment, and debit your account for both the payment amount and a dispute fee. The card network will hold these funds for the duration of the dispute process.
Based on the outcome of the dispute:
- Dispute won - The disputed amount (chargeback) will be returned to your account.
- Dispute lost - The disputed amount (chargeback) will be lost. You can take your case to arbitration if you want to argue your case further.
For more information, see our disputes guide.