Skip to main content chargeback process

When a dispute is raised against a payment, a chargeback is initiated. The chargeback will immediately reverse the payment, and debit your account for both the payment amount and a dispute fee. The card network will hold these funds for the duration of the dispute process.

Based on the outcome of the dispute:

  • Dispute won - The disputed amount (chargeback) will be returned to your account.
  • Dispute lost - The disputed amount (chargeback) will be lost. You can take your case to arbitration if you want to argue your case further.

For more information, see our disputes guide.

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