Disputes (also known as chargebacks) are a challenging but inevitable part of accepting payments. They arise when a customer queries a transaction with their card issuer. The issuer creates a formal dispute which immediately reverses the payment, debiting your account for both the payment amount and a dispute fee.
The Dashboard enables you to monitor and respond to disputes quickly and easily. Disputes can also be managed using the API. If Checkout.com is your direct acquirer, we will manage your disputes. If you're currently using our gateway-only services through a third-party acquirer, we will not manage your disputes. In this case, contact your direct acquirer for support.
To learn more about how the dispute process works, see our Documentation site.
Note
If you cannot access Disputes on the Dashboard, ensure that you have the correct user permissions to access Disputes on the Dashboard.