Go to the Dashboard then select the Payments tab. This is where you can find all details related to a specific refund, including the Retrieval Reference Number (RRN), which acts as the proof of refund.
Review proof of refund in the Dashboard
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- Review transaction refund status in the Dashboard
- Issue a refund to an expired or canceled card or closed account
- Process a refund on a different card than the one used for the initial payment
- Process a refund for an amount larger than the initial transaction
- Process a refund for a card not processed on Checkout.com
- Rectify accidental processing of a full refund instead of a partial refund
- My customer has not received the processed refund
- Cancel or void a refund
- Refund process duration