To review a proof of refund for a payment in the Dashboard:
- Sign in to the Dashboard.
- Go to Payments > Processing > All payments.
The table displays all payments on your account from newest to oldest. The Status column displays the current status of each payment. - Select a refunded payment to view additional details.
If you have the Manage payment documents permission, the Retrieval Reference Number (RRN) is displayed, which acts as the proof of refund.
If you cannot view the RRN for a payment, you can retrieve it using the Get payment details endpoint in the API. The RRN is returned in the processing.retrieval_reference_number field.