If you're onboarded with Saudi Awwal Bank (SAB) as the third-party acquirer and a MADA refund fails, contact Checkout.com with the following details to request a manual refund:
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Account number – SAB account number associated with the MID that can be found in the settlement reports from SAB
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Acquirer reference number – For more details, see Find an Acquirer Reference Number
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Authorization code – For more details, see Find a payment's authorization code
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Authorization retrieval reference number – For more details, see Find a payment's RRN
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MID – Merchant ID that is available in your Payments Report
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Refund amount
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Transaction amount
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Transaction date