You can issue a refund using the Dashboard or the Refunds API. Both the Dashboard and the Refunds API support the full and partial refund of a payment.
To issue a refund in the Dashboard:
- Sign in to the Dashboard.
- Go to Payments > Processing > All payments.
- Select the payment you want to refund.
- Select Refund payment.
- Enter the amount you want to refund.
- Select Refund payment again to confirm.
The new transaction event appears in the payment timeline.
For steps on how to refund a payment with the Refund API, see Refund a payment.
Note
Ensure that the payment has cleared before attempting to request a refund. See the Troubleshooting refunds article to learn more.