You can issue a full or partial refund using the Dashboard or the Refund API.
To issue a refund in the Dashboard:
- Under Payments, select the payment you want to refund.
- Select Refund payment.
- Enter the amount you want to refund.
- Select Refund payment again to confirm the refund. The new transaction event should appear in the payment timeline.
For steps on how to refund a payment with the Refund API, see Refund a payment.