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My customer has not received the processed refund

If your customer hasn't received the refund you processed, you should provide them with the Acquirer Reference Number (ARN) of the refund. Your customer can then use this number to track the funds with their issuing bank.

If the ARN number is not available through the Dashboard, you can find it in the payments API.

For more details on how to find the Acquirer Reference Number (ARN) visit this article.

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