If you lose access to your multi-factor authentication device, follow these steps to reset your MFA settings and reconfigure your account:
- Contact your organization's administrator: Ask your organization's administrator to reset your MFA settings.
- Administrator resets MFA settings: The administrator will follow the steps in the Reset multi-factor authentication for another user section to reset your MFA settings.
- Reconfigure MFA on your new device: After your MFA settings are reset, set up MFA on your new device using the standard configuration steps for your chosen authentication method.
Visit the Configure multi-factor authentication Documentation page for more details.