A bank or card payout can remain in Pending status for several reasons:
- Standard processing times – The payout is still within the standard processing timeline.
- Sanctions screening – Checkout.com screens every transaction against sanctions lists to comply with international regulations. Screening can delay a payout, especially if we need more information.
- Compliance requests – We need more information from you before we can complete the payout.
- Payout reviews – A payout review takes up to 24 hours to complete.
- Beneficiary details – The beneficiary details are incorrect or incomplete, which delays processing.
Check for an open compliance request
To check whether a compliance request is waiting on your response:
- Sign in to the Dashboard.
- Go to Payments > Processing > Compliance requests.
- Select a request that needs a response, then provide the required information.
For card payouts, see Respond to a compliance request for a card payout.
Troubleshoot a pending payout
To investigate further, look up the payout's transaction events and details in the Dashboard. For more information, see Find the payment transaction events and details in the Dashboard.
If the payout is still in Pending status after these checks, contact your account manager or request support.