If the payout remains in a Pending status, it’s possible that Checkout.com may be waiting on a compliance request for more information.
You may cancel a card payout while its status is Pending. Once the status changes to Paid, you cannot cancel it.
Check whether a payout is still eligible for cancellation
- Sign in to the Dashboard.
- Go to Payments > Processing > All payments.
- Locate the payout using the payment ID.
- Check its status in the Status column.
If the status is Pending, you may attempt to cancel the payout.
Cancel a payout with a compliance request
If a compliance request exists for the payout, you can attempt to cancel it as part of your response:
- Go to Payments > Processing > Compliance requests.
- Select the relevant request.
- In the Review compliance request page, mark all the fields as Not available.
- In the Comments section, state that you wish to cancel this payout.
You cannot cancel, void, or reverse a card payout once its status changes to Paid. This is because card schemes require the funds to be made available to the recipient almost instantly. For more information, see Good funds model.