To search for a payment using its reference in the Dashboard:
-
Sign in to the Dashboard.
-
Go to Payments > Processing > All Payments.
-
Enter the payment reference in the Search field.
Note
-
Some special characters may cause your payment reference to be interpreted as separate search terms by the search engine. For example, spaces, underscores, or hyphens.
-
If your payment reference includes these special characters, wrap the reference in double quotes (""). For example,** "a1234bc5-67d8-9101-1e12-1f3g141516h1"**.