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Find a payment in the Dashboard using its reference

To search for a payment using its reference in the Dashboard:

  1. Sign in to the Dashboard.
  2. Go to Payments > Processing > All Payments.
  3. Enter the payment reference in the Search field.

Note

  • Some special characters may cause your payment reference to be interpreted as separate search terms by the search engine. For example, spaces, underscores, or hyphens.
     
  • If your payment reference includes these special characters, wrap the reference in double quotes ("<REFERENCE>"). For example, "a1234bc5-67d8-9101-1e12-1f3g141516h1".
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