On August 27, 2026, a connectivity issue lasting approximately 61 seconds caused a small number of card payments to fail with response code 20068. The issue is now resolved.
What happened
For a period of approximately 61 seconds on August 27, 2026, our platform could not open new connections to the card schemes. Payments sent during that period did not reach the scheme and returned response code 20068 (Response received too late / Timeout).
The issue affected 727 payments in total, across Visa, Mastercard, and JCB. Connections recovered automatically and payments returned to normal.
What you saw
Affected payments failed with response code 20068, which indicates the payment timed out. .
No payment data was lost. Because the affected payments never reached the card scheme, none of them were authorized, captured, or charged to your customer.
What you need to do
The affected payments were not processed, so you can retry them as a new payment.
If you reconcile payments by response code and you want to confirm which of your payments were affected, contact your account manager or request support.