If you recently migrated to Checkout.com's new platform, you might notice a negative balance on your Settlement Statement. This adjustment is made to cover the negative position of the old platform. It enables you to use your new platform funds to cover refunds and chargebacks processed on the old platform.
Accessing detailed transaction information
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Sign in to the Dashboard.
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Go to Business account > Settlements.
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Select a settlement to view the Settlement details page.
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Under the _Transaction breakdown, _download the CSV report.
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Filter by Action Type field set to
AdjustmentorCover Negative Position.
You can find more information in the Breakdown Type column.