To check if a specific payment is included in a settlement paid out to your bank account, follow these steps:
-
Identify the settlement payout from Checkout.com on your bank statement, using the unique 12-character settlement/payout ID on the report. For example,
000G7HDD96SH. -
Find the Financial Actions by Payout ID Report or Settlement Breakdown Report with the corresponding settlement/payout ID in the filename.
For example, for a payout on your bank statement of 000G7HDD96SH on 14/01/2021, the filename of the corresponding report is:
-
financial-actions_{your entity ID}_20210114_000G7HDD96SH_1.csv -
settlement-breakdown{your entity ID}_20210114_000G7HDD96SH_1.csv
- Search for the payment ID in the Payment ID field to confirm it is included in the amount settled in your bank account.