Your time is valuable. That’s why we’ve enhanced our AI agent to help you get the answers you need, faster. This powerful tool is available 24/7 directly from your Dashboard. By following a few simple tips, you can get the most out of your new support experience.
Be direct and specific
Our AI agent is designed to understand precise language. The more concise and specific your question, the better the bot can find the right answer.
- Instead of asking: “I have a question about a payment from last week.”
- Try asking: “Why was payment pay_l28mjxcbureocf8kersal2tobi declined?
Provide your payment or payout ID
For questions about a specific transaction, the fastest way to get an answer is to provide the unique payment or payout ID. This helps the bot locate the exact information you need in a matter of seconds.
- Example: “Can you tell me the status of pay_544arhkpafcopr1qropi56oolf?
Describe your problem concisely
For more complex issues, frame your question with a clear problem and desired outcome. This guides the AI agent to provide the most relevant information and solutions.
- Example: "I need to configure a webhook to receive payment updates. What are the key steps?"
Ask for end-to-end guidance explicitly
If you need the full sequence of steps for a multi-stage process or configuration, say so directly. Explicitly asking for end-to-end guidance signals the AI agent to provide a complete, chronological roadmap, rather than a high-level summary.
- Example: “Can you give me end-to-end guidance on how to configure and test a full 3D Secure integration?”
Ask a human when you need to
Our AI agent is a powerful resource for quick answers, but our Support team is always here to help with more complex queries. If you get stuck, it’s easy to ask the bot to connect you with a live agent.
Share your integration ideas
Our AI agent has access to our entire knowledge base, including docs, support articles, API references, and blogs. Curious if an integration is possible or need to understand the requirements? Just ask.
- Example: “Can I send device data collected via fingerprint.js to the Payments API?”
We're committed to helping you succeed, and this enhanced AI agent is just one more way we're making that happen. By using these simple tips, you’ll unlock a faster, more effective support experience, so you can get back to what you do best: growing your business.