Checkout.com is improving how we reflect the movement of funds in your balances and reports.
These changes offer you a clearer view of funds due to arrive in your bank account. Only funds that have become available appear in your Available balance, making it easier to predict what you’ll receive from us.
For detailed information about timelines, see Rollout of balances and reports changes by region.
Impact on your balances
During the period between a sale and payments becoming available, we’ll show the funds and fees associated with payments as Pending in your balances.
Funds can be netted from your Pending balances, such as for refunds and chargebacks, and will only move to Available when they become available:
| Note: While your settlement batch will continue to be made up of captures from Day 0, we may apply fees, reserves, and other adjustments to your Available balance that will affect the final settlement amount. |
If you use Card Payouts, Bank Payouts, and/or Issuing
To ensure there is no disruption to your processing, we’ll check the total amount held in your Pending and Operational balances and authorize payments from your Available balance up to that amount. This enables you to cover your outgoing payouts and payments if you have insufficient funds in your Available balance.
How this affects you
When these changes take effect, we’ll update our reports generated via the Dashboard, API, SFTP, and webhooks to show the first impact of funds moving to the Pending or Available balance.
Additionally, if you have a rolling reserve set up as part of your contract or use Funds Pooling, there will be changes to how we net funds from your balances.
The following sections explain in detail how the changes affect your reports, funds pooling, and reserves (where applicable). We recommend reviewing this information in detail to understand if you need to update any software you use to process the affected reports.
Reporting changes
Financial Actions Reports
The Financial Actions by Date Range and Financial Actions by Payout ID reports will now show the first payment impact on the Pending balance or the first impact on the Available balance.
The reports will also contain two new optional Available On fields, showing when payments in your Pending balance will move to your Available balance:
- Current format – Financial Actions Report
- New format – Financial Actions Report
Breakdown reports
The Settlement Breakdown and Balance Breakdown reports will now show financial movements that impact your Pending or Available balance during a selected time frame.
The Available On field will reflect the time when these funds will move to your Available balance:
- Current format – Breakdown Report
- New format – Breakdown Report
Balance report
The Balance Report will now show both the opening and closing Available and Pending balances in a specified time frame.
The report will also contain a new required Balance Type field showing where a funds movement affects the Pending balance, and a new required Transitioning Balance field, which shows funds that have moved from Pending to Available.
- Current format – Balance Report
- New format – Balance Report
Impact on rolling reserves
If you have a rolling reserve set up as part of your agreement with Checkout.com, funds held in this reserve will now be deducted from your Pending balance. This will be reflected in movements from Pending to Available in your reports.
Impact on Funds Pooling
If you use Funds Pooling to auto-transfer funds from other sub-accounts when processing payouts and there is no Available or Pending balance in your originating or other sub-accounts, we will transfer funds from Pending, starting with your originating account and then transferring from other sub-accounts.
This will be reflected in any movements from Pending to Available in your reports.