Your Available balance may be negative for the following reasons:
- Chargebacks – See your Chargebacks Report.
- Fees – See Breakdown types and your Fee Summary Report.
- Fixed or rolling reserves – See Fixed and rolling reserves.
- Refunds – See your Payments Report.
- Settlements – See your Settlement Breakdown Report or your Settlement Statement.
For more information, see your Balance Report and Balance Breakdown Report.
To help identify what caused the negative balance:
- Sign in to the Dashboard.
- Go to Business account > Balances.
- Use the Balance over time and Balance activity charts.