Why is my Available balance negative?

Your Available balance may be negative for the following reasons:

****Financial action****	****Impact on Available balance****
Chargebacks	You did not have enough in your balance to fund a chargeback, so your Available balance went negative.
Fees	You were charged a fee that exceeded your balance, so it went negative.
Refunds	You did not have enough balance to fund a refund, so it went negative.
Settlements	When we generate your upcoming settlement, your balance may go below the settlement amount. For example, due to a refund, chargeback or fee. After we pay out the settlement amount from your balance, it may go negative.

Identify the cause

To help identify what caused the negative balance:

Sign in to the Dashboard.
Go to Business account > Balances.
Use the Balance over time graph to identify the date your Available balance went negative.
Switch to the _Balance activit_y chart.
Use the date picker to select the same date that your balance went negative.
Use the Balance activity table to see all financial activity for that day.
In the table, select the Funds out _dropdown to view a breakdown of everything deducted from your _Available balance that day.
Check what types of activity (like refunds, chargebacks, or fees) made Funds out higher than Funds in, causing your balance to go negative.

You can investigate the specific transactions that caused your Available balance to go negative using the Financial Actions by Date Range Report.

Sign in to the Dashboard.
Go to Reports, and select_ Generate reports._
From the_ Select type dropdown, select Financial Actions_.
Use the date picker to select the date your balance went negative, which you determined when identifying the cause.
Customize any fields as required.
Select Generate report.
Open the CSV file and filter by Currency Account ID to see the transactions for sub-account with the negative balance.