When you add funds to your Checkout.com balances, always include the payment reference provided with the Checkout.com bank details in the reference or payment description field in your bank transfer. This specifies the destination balance.
Ensure you include the relevant prefix to specify the balance type:
-
TP– Use this prefix to add funds to the sub-account's __Available balance. -
RF– Use this prefix to add funds to the __Operational balance.
If you added funds and they're not reflected in the expected balance after more than 24 hours, check that you provided the correct reference for that balance.