What is a reserve?
As per your service agreement, Checkout.com will withhold a portion of your processed payments as a safety net to cover potential disputes, chargebacks, or related fees. This is called a reserve. The conditions for a reserve are set out in your initial service agreement (MSA).
The two main types of reserves are fixed reserves and rolling reserves.
For more information on fixed and rolling reserves, visit the Fixed and rolling reserve FAQs documentation page.
Update your reserve amount
Updating the fixed or rolling reserve for your account will require a re-evaluation of the credit risk exposure of your business. If you'd like us to update your current reserve please, contact our Support team or your Account Manager and provide the following information:
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Financial statements: Provide the following documents to support your request:
- Most current audited year-end financial statements (unless already provided during the initial review and not required for a public corporation).
- Most current interim financial statements, which can be company-prepared (not required for a public corporation).
- Bank statements: If you are unable to produce audited year-end financial statements and are not a public corporation, provide 3 months of current bank statements.
Additional information
- The Credit Risk team might request additional documents. We will maintain communication with you for any further requests.
- If the Credit Risk team declines the request to update the collaterals, we will inform you accordingly.
- If the Credit Risk team approves the request, we will proceed to update the reserves settings on your account and refund any additional balance we're currently holding (if applicable).
- Please note that if our Credit Risk team assesses your current exposure as higher, we might increase the reserves we are holding today.