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Awaiting a Decision

Once you have submitted your application to become a customer, we will review all the information you have provided and get back to you with a decision as soon as possible. In case any of the information you have submitted is incomplete or does not follow our guidelines, we will be in touch to let you know.

How to ensure a quick application decision

Providing us with complete and accurate information which follows the guidelines outlined here upfront is crucial in ensuring a merchant can go live as quickly as possible. If you are in doubt, reach out to your sales representative at any point of the application process to ask for clarification regarding our onboarding requirements.

Additional requirements after submitting your application

In some cases, reviewing your application can sometimes lead to a few additional questions we may need to follow up on. For example, these could be around your business model, risk policies, or products or services. These questions may be shared in the form of a supplementary questionnaire on a specific topic, or just a short clarification on something you have submitted as part of your application form. Our team will be in touch as soon as possible following your application, if needed, to ensure we can provide a quick application decision.


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