This article contains a video and step by step guide on how to void a transaction in the Checkout.com Dashboard.
00:00: Here, we'll go over how to safely void an authorized card payment.
00:03: Watch this
00:04: if you need to cancel an order before the customer's funds are captured.
00:08: Before you begin, make sure you have your login credentials ready.
00:11: Enter your account details and click continue.
00:14: Click the overview tab to access the main payments dashboard where you can manage
00:18: transactions and view summaries.
00:21: Next, click on the payments tab.
00:24: Click on all payments to view the complete list of transactions processed through
00:27: your account.
00:29: Use the search functionality to search for a specific transaction by payment ID or
00:34: merchant reference.
00:36: Next,
00:36: identify the transaction which needs to be canceled and voided. Click on this to
00:41: open transaction details.
00:43: In this new window, click void payment to start the process of canceling the
00:47: selected transaction.
00:49: Click the void payment button again to confirm.
00:53: Refresh the payment page and click on the dropdown arrow to view more details.
00:58: Check
00:58: the reason field to confirm the response code, here
01:00: the code 10000 means that the void event was successful.
01:05: To download a void confirmation, click the void PDF button. This will generate a
01:10: document for your records.
01:12: We've seen how to void a payment using the Checkout.com dashboard.