Visa's rules for digital currency and NFT merchants were published in 2023 and have been taking effect in stages between 2024 and 2026. The following article explains the requirements and their effective dates.
Pre-purchase disclosures on payment pages, post-purchase records, and receipts
If you’re a digital currency or NFT merchant, you must include the following information on your payment pages:
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A description of what the cardholder is buying or acquiring. For non-government-issued currency (non-fiat currency), this is the type of currency/coin, and for an NFT, a description of the NFT
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The item’s total cost, including all fees, charges, taxes, and other costs shown in the fiat currency the cardholder pays you
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The destination wallet address that you use to deliver the non-fiat currency/coin or NFT
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A statement that the item’s value may fluctuate or be volatile
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Any restricted return, refund, or cancellation policy, if applicable
Dispute rights for cardholders for digital currency and NFT purchases, and new defense rights for digital currency and NFT merchants against certain disputes
Cardholders can now dispute a digital currency or NFT transaction if the coin, currency, or NFT wasn’t delivered to the right destination or didn’t match the description at the time of the transaction.
Cardholders can't dispute a transaction if they can’t use or access the coin/NFT after successful delivery, or because the coin/NFT has devalued, unless you or an affiliate guaranteed a specific return.
You have new rights that you can use to contest some disputes by:
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Showing that the destination wallet address matches the one provided on your payment pages and transaction receipt
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Providing the blockchain transaction hash (this must be searchable/traceable on an open-source website)
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Showing evidence of similar transactions that were previously approved using the same cardholder account number
Checkout.com has released an updated dispute representment form where you can upload the relevant evidence.
New transaction indicators
On April 12, 2025, Visa added new optional cryptocurrency indicators to better distinguish types of digital currency transactions:
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CBDC or tokenized deposit
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Stablecoin (fiat-backed)
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Blockchain native token or coin
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NFT
These indicators will become mandatory from April 30, 2026.
Click here for information on how to send these indicators in your payment requests.
Launch of the Visa Ramp Provider program
Visa launched the Ramp Provider program for third-parties that use Visa to convert transactions from a fiat currency to a non-fiat currency (for example: cryptocurrencies), or vice versa. Ramp Providers can sell non-fiat currency directly to cardholders or provide services under contract to conversion affiliates.
If you process these use cases, Checkout.com will need to register you as a Ramp Provider with Visa under their High Integrity Risk program by April 30, 2026.
If you use affiliates, they may also need to register as High Integrity Risk merchants (For example, if the affiliate conducts online gambling). You'll also need to supply information when a customer makes a purchase via an affiliate. Click here for more information on how to send these fields in your payment requests.
Note that Visa recently updated their definition of conversion affiliates to exclude decentralized applications such as self-custodial wallets.