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Why is the Apple Wallet app not displaying my app logo?

You may receive errors when your customer attempts to add a card in the Apple Wallet app for the following reasons:

  • The app group ID you provided in the cardManager.configurePushProvisioning() method is incorrect. 

  • There are server errors. Prompt the customer to try again.

  • You did not follow the Checkout.com protocol for the Intents Extension Extension-IntentHandler or the Intents UI Extension Extension-IntentViewController. 

  • You did not specify a minimum deployment you want Apple to use for the extensions. Apple therefore defaulted to the latest iOS version, and the Wallet extension did not work for customers using older versions.

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