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Verifying individuals

When onboarding our merchants, we conduct “Know Your Customer” checks. These checks focus on the identification and verification of individuals who own and are responsible for running a business. We do these checks to be compliant with regulations, mitigate risk and fraud, and prevent illicit activities.

Depending on your location, individuals we may ask to be identified and verified as part of our checks could be:

  • Ultimate Beneficial Owners (UBOs) - Individuals who own 25% or more of the company, either directly or through ownership of multiple holding companies.
  • Control persons/Designated UBOs - Individuals who manage the company with significant decision-making power but are not UBOs (e.g., CEO, CFO, COO, VP).
  • Directors
  • Authorised signatories
  • Legal representatives

The information we collect may vary depending on the location or legal structure of your business. Preparing this information in advance of your application process can help accelerate starting to accept payments. Use the guides below to find out more about the requirements that may apply to your case.

  1. Individual information requirements per region
  2. ID document requirements and guidelines
  3. Proof of Address requirements and guidelines

1. Individual information requirements per region

Depending on your company’s legal structure and the country it is based in, we may ask for some or all of the following stakeholders and relevant information to be verified.

We may also be able to automatically source some of this information depending on your location, in which case we will only require you to verify that it is correct and up to date.

Region Stakeholders verified Required information
United Kingdom
  • UBOs
  • Control person
  • Director
  • Authorised signatory
  • ID documents
  • Full name
  • Date of birth
  • Home address
  • Power of attorney*
  • Ownership percentage (for all UBOs that own >25% of a company)
European Economic Area
  • UBOs
  • Designated UBOs
  • Authorised signatory
  • Legal representatives
  • ID documents
  • Full name
  • Date of birth
  • Place of birth
  • Nationality
  • Home address
  • Power of attorney*
  • Ownership percentage (for all UBOs that own >25% of a company)
United States
  • UBOs
  • Control person
  • Authorised signatory
  • ID documents
  • Full name
  • Date of birth
  • Home address
  • SSN/TIN
  • Email address
  • Ownership percentage (for all UBOs that own >25% of a company)

Australia

New Zealand

Hong Kong
  • UBOs
  • Control person
  • Authorised signatory
  • ID documents
  • Full name
  • Date of birth
  • Home address
  • Nationality
  • Proof of address
  • Power of attorney*
  • Ownership percentage (for all UBOs that own >25% of a company)
Singapore
  • UBOs
  • Control person
  • Directors
  • Authorised signatory
  • ID documents
  • Full name
  • Date of birth
  • Home address
  • Nationality
  • Proof of address
  • Email address
  • Power of attorney*
  • Ownership percentage (for all UBOs that own >25% of a company)
Middle East and North Africa
  • UBOs
  • Control person
  • Authorised signatory
  • ID documents
  • Full name
  • Date of birth
  • Home address
  • Nationality
  • Power of attorney*
  • Ownership percentage (for all UBOs that own >25% of a company)

* For the authorised signatory of your company in case they are not a Director (UK) or Legal representative (EEA)

2. ID document requirements and guidelines

It is essential that all uploaded documents follow the below standards. If a document does not meet our guidelines, another copy will be requested resulting in delays to the verification process.

Region Accepted ID documents

United Kingdom &

European Economic Area
  • UK, EEA, and non-EEA passport:
    • All 4 corners required
  • Coloured copy of national identity card
    • Both sides required
  • Full UK Driving License:
    • Front side only
United States

We only require ID documents when:

  • A person is not a US resident.
  • We are unable to automatically verify a person’s ID by using the provided information.
Australia
  • Colored copy of a valid passport
    • All 4 corners required
  • Driving license
    • Both sides
New Zealand
  • Colored copy of a valid passport
    • All 4 corners required
  • Coloured copy of the National Identity Card that:
    • is issued by a foreign government, the United Nations or an agency of the United Nations.
  • Copy of the New Zealand Driver Licence plus one of the following:
    • a bank statement* issued by a registered bank.
    • a statement issued in the past 12 months by a government agency (e.g. Inland Revenue Department).
Singapore
  • Coloured copy of valid passport
    • All 4 corners required
  • Coloured copy of national identity card
Hong Kong
  • Coloured copy of valid passport
    • All 4 corners required
  • Coloured copy of Hong Kong national identity card.
  • Coloured copy of Chinese national identity card.
    • Both sides
Middle East, North Africa, and Pakistan

United Arab Emirates

  • Coloured copy of valid passport
    • All 4 corners required
    • If a passport is not available:
      • Emirates ID (EID)

Kingdom of Saudi Arabia

  • Colored copy of a valid passport
    • All 4 corners required
    • Ifa passport is not available:
      • Iqama - Residence permit, including both sides

Pakistan

  • Colored copy of a valid passport
    • All 4 corners required
    • If a passport is not available:
      • Computerised National Identity Card (CNIC), including both sides

Other countries

  • Colored copy of a valid passport
    • All 4 corners required

ID document standards

  • Cannot be a photo of a photo (for example, a photo of a document on a computer screen).
  • Must be clear and large enough to read (fuzzy documents are not accepted).
  • Must be coloured (no black-and-white scans).
  • Must be complete (for example, all four corners must be visible).
  • Must not be expired.
  • Must not be forged.

We don’t accept the following:

  • Estonian e-residency cards
  • Provisional driving licenses

If a person has changed their name, an official certificate confirming this (e.g. a marriage certificate) is required.

3. Proof of address requirements and guidelines

It is essential that all uploaded documents follow the below standards. If a document does not meet our guidelines, another copy will be requested resulting in delays to the verification process.

Region Accepted proof of address documents Validity period
United Kingdom & European Economic Area
  • Utility bill (e.g., gas, electricity, water, fixed telephone line)
  • Bank or credit card statement containing name and residential address
  • Social security, pension, or benefits letters from a government authority
  • Local authority tax bill
  • HM Revenue & Customs tax document (eg., tax assessment, statement of account, notice of coding) - UK only
 Within the last three months
Australia, New Zealand, Singapore, and Hong Kong
  • Utility bill (e.g., gas, electricity, water, signed tenancy agreement)
  • Bank containing name and residential address
  • Proof of tax registration/tax payment
  • Employment contract or payslip of an employee (not a CEO/Director)
 Within the last three months
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