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Check your eligibility to become a customer

At, we prioritise compliance with legal standards, industry regulations, and requirements (e.g., Visa or Mastercard). Different sectors and industries carry different types and levels of risk for a payment provider such as us. As a result, sectors and industries are categorised into different risk levels. Our sales representatives are available to help you if you are uncertain about your eligibility to become a customer.

The different types of risk we look at include:

  1. Anti-money laundering
    Anti-money laundering risk is linked to certain sectors presenting a higher risk of money laundering and terrorist financing. Cash-intensive businesses are of particular risk, as it is difficult to track the source of cash and its movements, and much easier for criminals to integrate the cash proceeds of crime into legitimate income or payments.

  1. Credit risk
    Credit risk in the context of merchant acquiring is linked to the risk of chargebacks arising from merchants unable to provide goods or services to their customers (usually due to insolvency or business cessation). This risk increases for merchants operating in industries where timeframes between payment and delivery of goods or services is extended (e.g. travel, airlines, made-to-measure furniture etc). From a sector perspective, the longer the average prepayment period for such a sector, the higher the perceived credit exposure.

  1. Fraud
    • Payment fraud risk: this risk arises when merchants become targets of fraudulent activities, causing a notable surge in fraud rates.
    • Merchant fraud risk: this type of risk involves cases where merchants are suspected of engaging in fraudulent behaviour.
  1. Card schemes
    It is our responsibility as an acquirer to ensure we comply with applicable card scheme rules. The card schemes may dictate specific requirements for acquirers engaging in business with high-risk merchants, including mandatory registrations. Certain industries or subsets of an industry (i.e. specific business models within an industry) may also be considered as high brand risk due to them being prone to facilitating illegal activities.

When assessing a merchant’s eligibility, we classify industries and sectors that are involved in specific activities as “Restricted” or “Prohibited”. “Restricted” businesses can still partner with us, but will need to undergo additional due diligence checks as part of our underwriting process.

Restricted activities

You would be required to undergo additional due diligence checks if you engage in activities that include:

  • Acting as a money transmitter or selling stored value cards; selling stocks, bonds, securities, options, futures (forex) or an investment interest in any entity or property or providing escrow services.
  • Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law.
  • Any form of debt and loan-related businesses.
  • Any product or services sold through negative option marketing.
  • Any product or services sold through outbound telemarketing.
  • Collecting donations as a charity or non-profit organisation.
  • Dating services
  • Dealing in jewels, precious metals and stones
  • Digital wallet operators
  • Dropshipping
  • Furniture and home furnishings stores
  • Internet pharmacies (including referral sites) or prescription drugs/devices
  • Marketplaces
  • NFTs
  • Nutraceuticals
  • Payment facilitators
  • Selling alcoholic beverages, e-cigarette devices and non-cigarette tobacco products, food supplements
  • Virtual currencies including but not limited to cryptocurrency exchanges
  • VOIP and airtime sales

Prohibited activities

You would be considered ineligible to use our service for activities like:

  • Are inappropriate content, goods or services that promote, cause or further Hate/Violence/Racism/Religious persecution
  • Calling cards
  • Cigarettes
  • Drug paraphernalia
  • Drugs/Illicit substances, steroids and certain controlled substances or other products that present a risk to consumer safety
  • Encourage, promote, facilitate or instruct others to engage in illegal activity;
  • High-risk file hosting/sharing and cyberlockers
  • Infringe any duly registered copyrights/trademarks or other violation of intellectual property rights
  • Involve the sale of products or services identified by government agencies to have a high likelihood of being fraudulent
  • Involve offering or receiving payments for the purpose of bribery or corruption in any form of high yield financial investments (get rich quick schemes)
  • Items that encourage, promote, facilitate or instruct others to engage in illegal activity
  • PC Support sold via outbound telemarketing
  • Penny and reverse Auctions
  • Pornography and other obscene materials
  • Pyramid or Ponzi schemes, matrix programs
  • Relate to the sale of dangerous or hazardous goods
  • Sale of government IDs or documents
  • Stolen goods including digital and virtual goods
  • Transactions involving fraudulent/deceptive marketing practices
  • Violate any law, statute, ordinance or regulation
  • Weapons, firearms and ammunitions


If you are uncertain about your eligibility to become a merchant, our sales representatives can help guide you through our requirements and policies. Get in touch with us.

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