This article contains a video and step by step guide on how to respond to an approval rule notification in the Checkout.com dashboard.
00:00: Here, we'll go over how to respond to an approvalrule notification in the dashboard.
00:03: You'll get a notification when a refund request amount hits the threshold
00:07: configured in the account rules.
00:11: You'll receive an email notification that looks like this.
00:13: Click on the review refund request button and you'll be redirected to log into the
00:17: Dashboard.
00:19: Add your login credentials and click on continue - to sign in.
00:24: Search for a payment to locate a specific transaction by payment ID or merchant
00:28: reference.
00:30: Under payment details, you'll see a notification prompting you to review and approve
00:34: the refund request.
00:36: Review the refund request reason. To allow the refund to be processed click approve.
00:42: Wait for Checkout.com to process the refund and then refresh the payment page
00:46: window.
00:46: The refund status will be listed in the payment timeline as a pop up.
00:52: We've gone over how to check triggered account rules on your dashboard and approve
00:55: the request.
00:56: Thanks for watching.