This article contains a video and step by step guide on how to manage negative balances in the Checkout.com Dashboard.
00:00: Here, you'll see how to view and manage negative balances, and we'll go over how to
00:04: add funds to the account to cover the minus balance.
00:08: On the dashboard login page, enter your credentials and click the continue button to
00:12: access your account.
00:14: Click on the business account option on the left.
00:17: Now click on the balances tab from the drop down.
00:21: Click on the list view icon to see more details.
00:25: Select the entity name to view and manage the balance for this specific entity.
00:30: Locate the negative balance on the list and click on the three dots to the right.
00:36: Click add funds to add money to the account to cover the negative balance.
00:40: Use the dropdown arrow to select the sub-entity.
00:44: Select the specific negative balance sub-account where the system will redirect
00:48: your funds once received.
00:51: To clear everyday outgoing
00:52: transactions, select available balance as your chosen balance type.
00:58: Here, you need to choose your preferred
01:00: transfer type. Select local
01:02: if you want to make a domestic bank transfer within your country. Select
01:05: international if you want to transfer funds from a bank account outside of your
01:09: country.
01:11: View
01:11: the Checkout.com bank details on your screen to complete the payment from your bank
01:15: account. Then click Done.
01:18: Here, we've gone over how to address negative balances by adding funds to the
01:23: sub-account.