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Folders missing from SFTP directory

The Checkout.com Secure File Transfer Protocol (SFTP) reports directory uses the following hierarchy and folder-naming convention:

{client name} > {entity name} > reports-{entity name} > {report-name}

Sub-folders only appear under reports-{entity name} the first time that report type is generated. 

For example, you won’t see the financial-actions by payout ID folder or payouts folder until a settlement is generated and the reports created:

  • Directory: {client name} > {entity name} > reports-{entity name} > financial-actions > payout-id

  • Directory: {client name} > {entity name} > reports-{entity name} > payouts

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