If the authorization step fails for a transaction, you can log in to the Dashboard to understand where the failure happened.
-
Sign in to the Dashboard.
-
Go to Payments > Processing > All payments.
-
Find and select the specific payment.
-
Select the Authorization step in the Transaction details page that opens. You can see the decline code in the Reason field. For more details on the code, see API response codes.
If you notice that a large number of transactions are failing authorization, contact your account manager or request support with the following details:
-
Payment ID of few transactions that failed authorization
-
Time stamp of when the issue was identified
-
Impacted payment method