If you can't find a related payment on the Dashboard, ask the customer to obtain an acquirer reference number from their bank and share it with you. Then, to find the relevant payment:
-
Sign in to the Dashboard.
-
Go to Payments > Processing > All Payments.
-
Select Filter _and select _Acquirer reference number in the dropdown.
-
Enter the number shared by the customer and select Apply.
The payment associated with the specific acquirer reference number is displayed.