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Why is my acceptance rate low?

Your acceptance rate is a reflection of performance across all stages of the payment lifecycle. It can be impacted by a range of factors that are specific to each stage. 

Checkout.com offers a range of guidance and products to help you achieve outstanding performance. See:

You can also monitor your acceptance analytics in the Dashboard. Ensure your user role has the _View homepage, KPIs, and Analytics section _permission.

  1. Sign in to the Dashboard.

  2. Go to Payments > Analytics > Payment lifecycle.

  3. Select the Acceptance tab.

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