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Why is my acceptance rate low?

Your acceptance rate is a reflection of performance across all stages of the payment lifecycle. It can be impacted by a range of factors that are specific to each stage. 

Checkout.com offers a range of guidance and products to help you achieve outstanding performance. See:

You can also monitor your acceptance analytics in the Dashboard. Ensure your user role has the View homepage, KPIs, and Analytics section permission.

  1. Sign in to the Dashboard.
  2. Go to Payments > Analytics > Payment lifecycle.
  3. Select the Acceptance tab.
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