If the billing descriptor in the customer's bank statement doesn't match the billing descriptor you configured in the Dashboard or sent in the payment request, check your billing descriptor configurations:
- If you use static billing descriptors, check that they are configured correctly in the Dashboard.
- If you use dynamic billing descriptors, check that they are configured correctly in the Dashboard and that you set the
billing_descriptorfield correctly in the payment request.
If the configurations are correct, there may be an issue with the card scheme or issuer. Contact your Account Manager or support@checkout.com.
For more information, see Manage the billing descriptor.