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Update settlement arrears

Updating the settlement arrears for your account will require a re-evaluation of your business's credit risk exposure. If you'd like us to update your settlement arrears, contact our Support team or your Account Manager and provide the following information:

  • Financial statements: Provide the following documents to support your request:
    • Most current audited year-end financial statements (unless already provided during the initial review and not required for a public corporation).
    • Most current interim financial statements, which can be company-prepared (not required for a public corporation).
  • Bank statements: If you are unable to produce audited year-end financial statements and are not a public corporation, provide 3 months of current bank statements.

Additional information

  • The Credit Risk team might request additional documents. We will maintain communication with you for any further requests.
  • If the Credit Risk team declines the request, we will inform you accordingly. 
  • If the Credit Risk team approves the request, we will proceed to update the settlement arrears settings on your account. 
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