Requests for Information (RFIs) are critical to ensuring compliance with sanctions regulations. Knowing the key timelines associated with RFIs can help merchants respond promptly and keep their transactions on track.
Key RFI timelines
- Operations team initial response time
- Timeline: Within 24 hours
- Details: Once a transaction triggers an alert and cannot be dismissed automatically, our operations team reviews your transaction and provides an initial response within 24 hours.
- Merchant response time
- Timeline: 11 days
- Details: You have 11 days to provide the necessary information after receiving an RFI. This includes filling out the required web form linked in the RFI email. The requested information should be provided as soon as possible to accelerate the decision-making process.
- Transaction failure due to non-response
- Timeline: After 11 days
- Details: If we don’t receive a response by the 11th day and there is no risk involved, the operations team will manually fail the transaction.
- Overall resolution time
- Timeline: Variable
- Details: The entire RFI resolution process may take longer if there is ongoing communication between our operations team and the merchant to obtain the necessary information.
Transaction status during RFI process
- Pending Status: Until the alert is dismissed, the transaction remains in a Pending status and will not proceed further.