If you recently migrated to our new platform, you might notice a negative balance in your settlements statement. This adjustment is made to cover the negative position of the old platform. It allows you to use your new platform funds to cover refunds and chargebacks processed on the old platform.
Accessing detailed transaction information
In the Dashboard
To view detailed settlements information in the Dashboard, follow these steps:
- Go to the Funds section and select the Settlements page.
- Choose a settlement to see more detailed information.
- Download the report in CSV format under Transaction breakdown.
- Filter on Action Type field to 'Adjustment' or 'Cover Negative Position'. You can find more information in the Breakdown Type column.