If you recently migrated to our new platform, you might notice a negative balance in your settlements statement. This adjustment is made to cover the negative position of the old platform. It allows you to use your new platform funds to cover refunds and chargebacks processed on the old platform.
Accessing detailed transaction information
In the Dashboard
- Sign in to the Dashboard.
- Go to Business Account > Settlements.
- Choose a settlement to see more information.
- In the Transaction breakdown, download the report in CSV format.
- Filter by Action Type field set to 'Adjustment' or 'Cover Negative Position'.
You can find more information in the Breakdown Type column.