There is a number of reasons why a transaction amount can be deducted twice from a customer's payment method.
If your customer was incorrectly charged twice for the same transaction, you can issue a refund for one of the charges using the Dashboard.
Customer was charged twice for a transaction
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Articles in this section
- Cancel or void a refund
- Refund an Electronic Payment Standard (EPS) payment
- 20030 - Format error in MADA transactions
- Payment types that support reversal
- Review proof of refund in the Dashboard
- Review transaction refund status in the Dashboard
- Issue a refund to an expired or canceled card or closed account
- Process a refund on a different card than the one used for the initial payment
- Process a refund for an amount larger than the initial transaction