A settlement or payout transaction may have Pending status without any updates. There are several possible reasons for delays in processing a transaction, including:
- Negative balance – If your balance is negative due to payouts, no settlement is generated.
- Sanctions screening – Every transaction goes through a sanctions screening to ensure compliance with international regulations. This process can delay transactions, especially if additional information is required.
- Additional information requested – Checkout.com may require additional information from the merchant to verify the transaction. You may receive a request for information (RFI) from our rfi@compliance.checkout.com email address.
- Incorrect beneficiary bank details – For settlements and payouts, there may be delays if incorrect beneficiary details were provided.
For more information, contact our Support team.