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Delay in transaction processing

A settlement or payout transaction may appear as Pending without any updates. Delays in processing a transaction can be for several reasons. Common reasons include:

  • Sanctions screening: Every transaction goes through a sanction screening process to ensure compliance with international regulations. This process can delay transactions, especially if additional information is required.
  • Additional information requested (RFI): We may require additional information from the merchant to verify the transaction. Requests for information are sent from the email address.
  • Incorrect beneficiary bank details: In the case of a settlement or a payout, there may be delays if incorrect beneficiary details were provided.

For more information, contact our Support team.

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