- Sign in to the Dashboard.
- Go to Payments > Analytics > Data explorer.
- Open the Chart builder tab.
- In Chart data, select the Chargeback rate data type from the dropdown menu.
- Optionally, filter the results with the Filter results field. For example, to view the chargeback rate for a specific payment method or currency.
- Select Save chart.
- In the pop-up window that appears, enter a Chart title.
- Select the board to add the chart to. If you do not have an existing board, create a new one.
After you've followed the steps, you can view your chargeback rate at any time:
- Sign in to the Dashboard.
- Go to Payments > Analytics > Boards.
- Select the board you added the chargeback rate chart to.