The issuing bank (the customer's bank) and the acquiring bank (the merchant’s bank) can use the Acquirer Reference Number (ARN) to track a payment. The ARN can also serve as proof of the transaction.
You can find the ARN for a payment in the Payments section of your Dashboard or in the Payments API.
In the Dashboard
To find the ARN:
- Sign in to the Dashboard.
- Go to Payments > Processing > All Payments.
- Select the payment for which you need the ARN number.
- In the _Payment timeline _section, expand the corresponding payment action. You can view the ARN number in the summary that opens.
Using the Payments API
For those cases where the ARN is not available through the Dashboard, you can find the ARN in the response of the get payment actions endpoint, as well as in the [payment_captured](https://www.checkout.com/docs/developer-resources/webhooks/webhook-event-types/payment_captured) and [payment_refunded](https://www.checkout.com/docs/developer-resources/webhooks/webhook-event-types/payment_refunded) webhook notifications.
If you cannot find the ARN in the Dashboard or by using the API, get in touch with our Support team to get further assistance.
To help your customer trace a transaction, share the ARN with them. The ARN is a card scheme level tracking number. Standard customer service representatives for banks usually cannot search for it. Inform your customer that when they contact their bank, they should ask to be transferred to the Disputes or Electronic Funds department. They should have the access required to trace the ARN.
If you need proof of capture, contact our Support team.